Privacy Policy

information about your computer and your visits to and use of this website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views (Cookies)

information that you provide to us for the purpose of applying for a job or receiving job alerts (Job applications/job alerts)

subscribing to email newsletters including your name and email address (Email Newsletter)

information that you submit that relates to a complaint or service feedback/enquiries (Complaints/feedback and enquiries)

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

When someone visits www.youth-ink.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

make our website work as you’d expect

improve the speed/security of the site

allow you to share pages with social networks like Facebook and Twitter

store answers from surveys that we may ask you to fill in from time to time

continuously improve the website for you

collect any personally identifiable information (without your express permission)

share data with advertising networks

share data with third parties Most browsers allow you to reject all cookies, while some browsers allow you to reject just third party cookies. In Internet Explorer, you can refuse all cookies by clicking ‘Tools’, Internet Options’,

‘Privacy’ and selecting ‘Block all cookies’ using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

If you subscribe to our newsletters you will receive regular communications relating to Youth Ink’s work. These mailings will be facilitated by a third-party provider, Mailchimp (marketing platforms). You have the right to unsubscribe from the E-newsletters at any point. We will treat your consent as valid for two years, in the event that we would like to continue sending you updates we will approach you to ask if you would like to continue receiving them.

If at any point you wish to unsubscribe from this mailing list please click the unsubscribe link on the latest email or contact info@youth-ink.org.uk to ensure that you do not continue to receive the newsletter. We will need to continue holding onto your details after you have unsubscribed to ensure that we do not send you further communications.

Youth Ink processes your contact details and sends you newsletters following your freely given, specific, informed and unambiguous consent for the processing of your personal data for this purpose.

For more information, please see the  Mailchimp  privacy notices as appropriate.

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for six years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘data minimisation’ principle.

Similarly, where enquiries/feedback are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Youth Ink undertakes the processing of your Complaints/feedback and enquiries data as part of its legitimate interests.

Data processors are third parties who provide elements of our marketing automation platform (Mailchimp). We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. This will hold it and retain it for the period we instruct.

We may disclose information about you to any of our employees, officers, agents, suppliers or data processors in so far as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

to the extent that we are required to do so by law

in connection with any legal proceedings or prospective legal proceedings

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Except as provided in this privacy policy, we will not provide your information to third parties without your consent.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure, encrypted password and firewall protected servers. As data transmission over the internet is inherently insecure, we cannot guarantee the security of data sent over the internet.

Where information is held on our behalf by data processors, we will ensure, to the best of our ability, that they hold your information securely and in line with data protection legislation. We hold contracts with all data processors to make sure that they cannot do anything with your data unless we have instructed them to do so.

We may update this privacy policy from time-to-time. Check this page occasionally to ensure you are happy with any changes.

Please contact us if you have any queries regarding this Privacy Policy or if you would like to exercise or query any of the following rights afforded to you under the General Data Protection Regulation (GDPR):

right to access

right to erasure

right to object

right to rectification

right to be informed

right to restrict processing

right to data portability

rights in relation to automated decision making and profiling

right to lodge a complaint with the Information Commissioners Office (ICO) – https://ico.org.uk/concerns 0303 123 1113

For further information on your rights, please visit the website below:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you have any questions about this privacy policy or of our treatment of your personal data, email info@youth-ink.org.uk or write to:

Youth Ink at the heart of the community

47B Est Dulwich Road

London SE22 9AN

Access to and use of this site is provided by Youth Ink at the heart of the community is subject to the following Terms and Conditions:

Your use of this site constitutes acceptance of these Terms and Conditions as at the date of your first use of the site.

Youth Ink reserves the right to change these Terms and Conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes and in a manner which does not infringe the rights or restrict, or inhibit the use and enjoyment of the site by any third party.

This site and the information, names, images, pictures, logos regarding or relating to Youth Ink are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will Youth Ink be liable for any damages including, without limitation, indirect or consequential damages, or any damages or loss of profits whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Any rights not expressly granted herein are reserved.

This website may contain links to websites operated by third parties.A link to the Youth Ink site must not be used to imply Youth Ink endorsement of the site, related products or services. Your site must not conflict with the aims of the Youth Ink.

The Youth Ink logo may not be used without prior written permission, which may be requested by emailing us.

We will collect, use, store and disclose your personal details in accordance with our Privacy Policy

What this privacy and cookie policy covers

Treats personal information collected on our website, including information relating to your past use of our websites, and how we use cookies to provide services to you or improve your use of our websites.

Personal information can be used to identify you, such as your name, address, email address, phone number, and so on, and which is not commonly publicly available.

This policy only applies to websites owned or operated by entities in Youth Ink. So if a link on this website takes you to the website of a third party you should refer to the privacy policy relating to that website to understand how that third party manages your personal information or how they use cookies.